General Terms and Conditions - StaySecure

General Terms and Conditions

Last updated: November 14, 2025

Introduction

These General Terms and Conditions govern Customer’s use of the service StaySecure (“Service”) as available on the website located at stay-secure.app (“Website”).

The name and details of the provider offering you the Service can be found in the welcome email sent to you upon subscribing to the Service. In addition, it can be found after logging in to the website stay-secure.app in the footer of this website, and on the My Account details page on stay-secure.app/account. The company offering you the Service is hereinafter referred to as “Provider”, “we” or “us”.

The Provider offers Customers access to cybersecurity and privacy-related software products, including downloadable software tools, activation keys, and digital functionalities made available by the Provider or by third-party licensors affiliated with the Provider (“Licensed Software”). The Service enables Customers to obtain, activate, and use such Licensed Software during the subscription term.

These General Terms and Conditions apply to every offer made by the Provider and to every Agreement concluded between the Provider and the Customer.

The Agreement will be concluded electronically. Before the Agreement is concluded, the text of these General Terms and Conditions will be made electronically available to the Customer in such a way that the Customer can easily store them on a durable medium.

If Customer does not agree with these General Terms and Conditions, Customer is prohibited from using or accessing this Website or using any other services provided by Provider.

The Provider reserves the right to review and amend any of these General Terms and Conditions at the Provider’s sole discretion. Upon doing so, the Provider will update this page. Any changes to these General Terms and Conditions will take effect after 14 days from the date of publication.

These General Terms and Conditions were last updated on November 14, 2025.

Subscription

Customer’s subscription to the Service will continue until terminated. To use the Service Customer must have internet access and provide the Provider with a current, valid, accepted method of payment (“Payment Method”). Unless Customer cancels Customer’s subscription before Customer’s billing date, Customer authorizes the Provider to charge the subscription fee for the next billing cycle to Customer’s Payment Method.

Upon registration, the Customer is obliged to provide the correct, by the Provider requested information. If information that is necessary for the performance of the Services changes, the Customer informs the Provider promptly.

The Provider may offer a number of subscription plans. Some subscription plans may have differing conditions and limitations, which will be disclosed at Customer’s sign-up or in other communications made available to Customer.

Subscriptions are concluded for an indefinite period of time, unless offered otherwise. If a fixed-period subscription was offered, such subscription will be tacitly renewed with successive terms equal to the initial term, insofar allowed and in accordance with applicable law, unless the Customer cancels the subscription prior to the moment of renewal.

Delayed billings and Promotional Offers

From time to time the Provider may offer a subscription with a delayed billing offer. The duration of this delayed billing can be for a limited period of time.

In order to sign up for the delayed billing, Customer may be required to enter Customer’s billing information. Customer will not be charged by the Provider until the delayed billing has expired. Unless Customer cancelled Customer’s subscription before the end of the delayed billing time, the Provider will automatically charge Customer’s Payment Method for the applicable subscription fees on the last day of the delayed billing period.

At any time and without notice, the Provider reserves the right to (i) modify the terms and conditions of the delayed billing offer, or (ii) cancel such delayed billing offer.

The Provider may also offer special promotional offers, plans or subscriptions (“Offers”). Offer eligibility is determined by the Provider at the Provider’s sole discretion and the Provider reserves the right to revoke an Offer and put Customer’s account on hold in the event that the Provider determines Customer is not eligible. The eligibility requirements and other limitations and conditions will be disclosed when Customer signs up for the Offer or in other communications made available to Customer.

Billing

The subscription fee for the Service will be charged to Customer’s Payment Method on the specific payment date. The length of Customer’s billing cycle will depend on the type of subscription that Customer chooses when Customer signed up for the Service.
Depending on the offer selected by Customer at the time of purchase, the main subscription fee for the Service will be one of the following:

USD $19.95 per month;
USD $29.95 per month; or
USD $1.00 for the first 3 days, followed by USD $29.95 per month thereafter.

The subscription fee applicable to Customer’s subscription is the price displayed to Customer during the purchase flow and accepted by Customer at checkout. Only the price displayed and accepted at checkout applies to Customer’s subscription.

Unless Customer cancels before the next billing date, Customer authorizes the Provider to charge the applicable subscription fee to Customer’s Payment Method on a recurring basis. Customer will receive an electronic notification 5 to 7 days prior to each recurring transaction and a receipt after each successful transaction.

Customer may also be offered optional add-on services or upsells. Depending on the offer selected by Customer at the time of purchase, the applicable fee for an optional add-on or upsell will be one of the following:

USD $9.95 per month; or
USD $19.95 per month.

Any optional add-on or upsell is separate from the main StaySecure subscription and will only apply if Customer chooses to purchase it. If purchased, the add-on or upsell renews monthly unless cancelled before the next billing date. The price applicable to any add-on or upsell is the price displayed to Customer during the purchase flow and accepted by Customer at checkout.

To use the Service, Customer must provide at least one Payment Method. Customer authorizes the Provider to charge any Payment Method associated with Customer’s account if the primary Payment Method is declined. Customer remains responsible for any uncollected amounts. If a payment is not successfully settled and Customer does not cancel the account, the Provider may suspend Customer’s access to the Service until a valid Payment Method has been successfully charged.

The Provider may change its subscription terms and the price of the Service from time to time; however, any price changes or changes to Customer’s subscription will apply no earlier than 30 days following communication to Customer (via the Website or in Customer’s Account).

Cancellation

Customer can cancel Customer’s subscription at any time, and Customer will continue to have access to the Service through the end of Customer’s billing period.

To cancel, go to Customer’s "Account" page and follow the instructions for cancellation or send an unambiguous statement to the Provider’s support team at cs@stay-secure.app.

The Provider can cancel or alter the Agreement without any ground at any time.

The Provider is not liable for any (further) damage. Only the Customer is liable for any further damage caused by the cancellation or alteration.

Service

Customer must be at least the age of majority to become a subscriber to the Service.

The Service provides Customers with access to cybersecurity and privacy-related software products and tools. These may include downloadable software, activation keys, installation files, and digital functionalities such as malware protection, privacy features, optimization utilities, or other licensed products made available to the Customer through the Provider.

Customer acknowledges that the Service may require installation on compatible devices, may require updates, and may include features provided by third-party licensors.

During Customer’s subscription the Provider grants Customer a limited, non-exclusive, non-transferable right to access and use the Service and the software products made available through it for Customer’s personal and non-commercial use only. Except for the foregoing, no right, title or interest shall be transferred to Customer.

Customer agrees not to:

modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this Website or within the Service;
remove any copyright or other proprietary notations from any materials and software on this Website or in the Service;
transfer licenses or activation keys to another person unless expressly permitted;
knowingly or negligently use this Website, the Service or any of its associated services in a way that abuses or disrupts the Provider’s networks or any other service the Provider provides;
use this Website, the Service or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
use this Website, the Service or its associated services in violation of any applicable laws or regulations;
use this Website or the Service in conjunction with sending unauthorized advertising or spam;
harvest, collect or gather Customer data without such Customer’s consent; or
use this Website, the Service or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Customer understands that no cybersecurity software can guarantee absolute protection, and Provider makes no representation that the software will detect, block, or remove all possible threats or vulnerabilities.

Passwords and Account Access

The Customer who created the account and whose Payment Method is charged (the "Account Owner") is responsible for any activity that occurs through the account. Details of Customer’s account (e.g., email and/or password) and details of the Payment Method should not be revealed to others.

Customer is responsible for updating and maintaining the accuracy of the information Customer provides to the Provider relating to Customer’s account.

The Provider can terminate Customer’s account or place Customer’s account on hold in order to protect Customer, the Provider or the Provider’s partners from identity theft or other fraudulent activity.

Intellectual Property

The intellectual property in the materials contained in this Website and the software products delivered via the Service are owned by or licensed to Provider or its third-party licensors and are protected by applicable copyright and trademark law.

The Provider grants Customers permission to download and use the licensed software for personal, non-commercial use for the duration of the subscription or applicable license term.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if Customer violates any of these restrictions or the General Terms and Conditions, and may be terminated by Provider at any time.

The Customer is not entitled to multiply and/or disclose any software products or keys to third parties unless the Provider explicitly authorizes this in writing.

The Provider may implement technical measures to protect the Service and software from unauthorized changes, use, reproduction or publication. If such measures are implemented, the Customer may not attempt to remove or circumvent them.

Links

Provider has not reviewed all of the sites linked to its Website or Service and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Provider of the site. Use of any such linked site is at Customer’s own risk.

Liability

The Provider’s Website, the Service and the Licensed Software are provided on an “as is” basis. To the extent permitted by U.S. law, the Provider disclaims all warranties, expressed or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall Provider or its suppliers be liable for any consequential loss suffered or incurred by Customer or any third party arising from the use or inability to use this Website, the Service or the software provided, even if Provider or an authorized representative has been notified of the possibility of such damage.

“Consequential loss” includes indirect loss, loss of profit, loss of opportunity, loss of data, loss of savings, business interruption or reputational harm.

Provider is not responsible for any damage, data loss, system malfunction or security incident resulting from the installation or use of third-party software products licensed through the Service.

The Customer is responsible for providing correct personal information. The Provider cannot be held responsible for damage resulting from incorrect information provided by the Customer that is required for the proper execution of the Agreement.

The Provider cannot be held liable for damage resulting from sharing or mismanaging Customer account credentials.

Miscellaneous

These Terms of Use shall be governed by and construed in accordance with the laws of the country of where the Provider has registered office.

Any term of these General Terms and Conditions which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these General Terms and Conditions is not affected.

The Provider will send Customer information relating to Customer’s account or subscription in electronic form only.

More information and assistance

To find more information about the Provider’s service and its features, if Customer needs assistance with Customer’s account, please contact the Provider via email at cs@stay-secure.app.

Complaints

The Provider has an adequately known complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the execution of the Agreement must be submitted to the Provider within 14 days, fully and clearly described, after the Customer has noted the deficiencies. Complaints can be referred to the Provider by means of an Unambiguous Statement, with respect to the provisions in Article 2 under g of these conditions.

Complaints submitted to the Provider are answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the Provider will respond within the period of 14 days with an acknowledgement of receipt, and an indication when the Customer can expect a more elaborate reply.

If the complaint cannot be resolved by mutual Agreement, a dispute arises that is susceptible to the dispute settlement.

Any disputes between parties arising from this Agreement shall, if not otherwise agreed between the parties or unless provided otherwise by mandatory law, be submitted by the most diligent party to a competent court of the district where the Provider has its registered office.

If by judicial decision one or more articles of these conditions are declared invalid, other provisions of these general terms and conditions will remain in full force, and Provider and Customer will enter into consultation in order to agree on new provisions to replace the void or nullified provisions, in which the purpose and intent of the void or voided provision are taken into Account as much as possible.

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

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